Privacy policy

Last updated: 2026-08-06

This policy explains what personal information Kecela collects, why we collect it, and what you can do about it. We have tried to write it in plain language.

1. Who we are

Kecela operates kecela.com from 4453 Ingram Road, Miami, MO 65344, United States. For any privacy question, email support@kecela.com.

2. Information we collect

Information you give us. Your name, email address, delivery address, billing address, phone number and order details when you place an order or contact us.

Information collected automatically. Your IP address, browser type and version, device type, the pages you visit on kecela.com, and the site or search that brought you here. This is collected through cookies and similar technologies.

Payment information. Card details are entered directly into our payment processor's systems. Kecela never sees or stores your full card number.

3. Why we use it

• To process, fulfil and deliver your order
• To send order confirmations, dispatch notices and tracking updates
• To answer your questions and handle returns
• To detect and prevent fraudulent transactions
• To understand how the store is used so we can improve it
• To meet our legal and tax obligations

4. Who we share it with

We share the minimum necessary with: our ecommerce platform, our payment processor, our shipping carriers and fulfilment partners, our order tracking provider, and our analytics provider. Each receives only what it needs to perform its function.

We do not sell, rent or trade your personal information to anyone.

We may disclose information where we are legally required to do so, or to protect our rights, property or safety.

5. Cookies

We use cookies to keep your cart working, remember your preferences and measure traffic. Full detail, including how to refuse non-essential cookies, is in our Cookie Policy.

6. How long we keep it

Order records are kept for as long as tax and accounting law requires. Support correspondence is kept for two years. Analytics data is retained in aggregated form. When information is no longer needed we delete or anonymise it.

7. Your rights

You can ask us to give you a copy of the information we hold about you, correct anything inaccurate, delete your information, or stop using it for marketing. Email support@kecela.com and we will respond within thirty days. We may need to verify your identity first.

If you are in California, you have specific rights under the CCPA, including the right to know what personal information is collected and the right to request deletion. Exercising these rights will not result in different pricing or service.

8. Marketing

We only send marketing email to people who have asked for it. Every marketing email has an unsubscribe link, and unsubscribing takes effect immediately. Transactional messages about an order you have placed are sent regardless.

9. International transfers

Some of our service providers process data outside the United States. Where that happens we rely on the safeguards those providers have in place to protect your information.

10. Security

kecela.com runs over an encrypted connection. Access to order data is limited to people who need it. No system is perfectly secure, but we take reasonable measures to protect your information.

11. Children

kecela.com is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, email support@kecela.com and we will delete it.

12. Changes

If we change this policy we will update the date at the top of this page. Material changes will be announced on the store.