Payment Policy

Last updated: 2026-08-06

This page sets out which payment methods Kecela accepts, when you are charged, and how your payment details are protected.

1. Accepted payment methods

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal.

The payment icons shown in our footer and beneath the Add to Cart button on every product page correspond exactly to the methods listed here. If a method is not listed, we do not accept it.

2. Currency

All prices on kecela.com are displayed and charged in USD. If your card is issued in another currency, your bank will apply its own conversion rate and may add a foreign transaction fee. That fee is set by your bank, not by us.

3. Sales tax

Sales tax is calculated at checkout, not included in the displayed price. Where tax applies to your delivery address it is calculated and shown as a separate line in your cart before you confirm payment, so the total you approve is the total you are charged.

4. When you are charged

Payment is authorised and taken when you place your order. You will see the charge on your statement under our business name. If an order is cancelled before dispatch, the charge is refunded in full.

5. Security

kecela.com runs over an encrypted TLS connection. Card details are entered directly into our payment processor's systems and are never seen or stored on our servers. We do not have access to your full card number at any point.

6. If your payment is declined

A declined payment usually comes from the card issuer rather than from us. Check that the card number, expiry date, security code and billing address are correct, and that the card has sufficient funds and is authorised for online purchases. If it still fails, try another method or contact your bank. We cannot see why an issuer declined a transaction.

7. Pending authorisations

If an order fails after the card was authorised, you may briefly see a pending charge. Your bank releases it automatically, usually within 5-10 business days. No money is taken.

8. Refunds

Refunds are issued to the original payment method. Timeframes are set out in our Return and Refund Policy.

9. Questions

For anything about payments, email support@kecela.com or use our contact form.